HomeAbout the Wacky OtterProductsWacky Otter ApparelOtter TalkOtter MediaOtter GalleryContact Us

Shipping and Returns/Exchanges
Privacy Notice
Terms and Conditions
Copyright Notice
Shipping and Returns/Exchanges
Free Shipping

All of our products are shipped using FedEx Ground service and UPS Ground service for free*. Delivery time is between 1-5 days depending on your location. The Wacky Otter provides tracking numbers for all of its orders. Insurance will also be provided on all orders. Unfortunately we are only able to ship within the continental United States. In order to get your orders to you as quickly as possible, we may ship your items separately.
*Excludes Wacky Otter Apparel. 

Returns

Our products can be returned for any reason within 30 days of recieving the item. However, a 15% restocking fee will be charged. To return an item, please email us at sales@wackyotter.com and explain that you want to return the item. Make sure to include your name, address, phone number, order number and the product number of the specific item you want to return. We will then send you an email with further instructions. Please be aware that in addition to the 15% restocking fee, you will have to pay to have the item shipped back to us.

Exchanges

Our products can be exchanged within 30 days of recieving the item for an identical item, if the original item is defective. There will be no charge for this. To exchange an item, please email us at sales@wackyotter.com and explain why you are wanting to exchange the item. Make sure to include your name, address,phone number, order number and the product number of the specific item you want to return. We will then send you an email with further instructions. Please be aware that you will have to pay to have the item shipped back to us.

HomeAbout the Wacky OtterProductsWacky Otter ApparelOtter TalkOtter MediaOtter GalleryContact Us