Briefing

Free self-check · about 10 minutes

How well do you manage your IT providers?

Twelve questions on visibility, service levels, money and renewals. You'll get a score, the three gaps worth fixing first and what to do about each.

  • No sign-up
  • Your answers stay in your browser
  • For companies that buy IT from two or more providers

Visibility

Knowing who runs what, and for how much.

1Do you keep one current list of every IT provider, what each runs for you and what each costs?
2For any server, device or circuit, can you say which provider is responsible for it?
3How do your people raise a request or report a problem with a provider?

Service levels

Measuring what was promised, from your own records.

4Who measures your providers' service levels?
5When a provider misses a service level, what happens?
6When an incident involves two providers, how is it handled?

Money

Paying for what you use, at the contracted rate.

7How are provider invoices checked before they're paid?
8When you retire a device, user or server, how soon does the billing stop?
9Do you know what each plant, department or application costs in IT services?

Renewals and change

Knowing your dates, prices and exit before you need them.

10Do you know the notice deadline for each provider contract?
11Before you approve a change or a new service, do you know what it will cost under your contract?
12If you had to replace a provider, how ready would you be?

0 of 12 answered

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